Zero financing officer solutions the device each voicemail is full

Bad customer support… Cannot visited loan administrator. Already been re-finance techniques. Turned-in every paperwork, missed 5 closings. Nonetheless wishing! Losing money. Cumbersome customer care. Bad price! Just how did bad credit loans wired to a prepaid debit card direct lenderd they arrive at 4.5 mil into the transformation? Ask your Says Attorneys Office.

It keep going me to new financing processors

Terrible customer care. I’ve been writing on a good re-finance while the no closer to closure than just I found myself in June. Customer service try bull crap. They simply transfer us to different people, and i am bounced as much as such as for example a golf ball. Extremely upset and you may frustrated and in the morning swinging my personal mortgage as soon as possible. Dont recommend This new Rez at all.

My loan try having Ditech also it try offered to The Rez

Do not use NEWREZ….most significant error I’ve generated. Come trying to refi. As the Can get these days it is October however wishing. We have sent a similar records into the multiple times. Cannot started to somebody by the cellular telephone. My personal mortgage are acknowledged 2 months before however waiting. The firm is actually a tale go somewhere else.

The fresh new Rez is the worst mortgage company!! The new Rez named and offered to refi my personal mortgage at a great straight down rate of interest. The mortgage Manager Ryan informed me it could be effortless no hassle. The guy and additionally told you its not necessary for the next appraisal because loan was just 1 year dated and we were not getting people more money out! HA… 5 days after he’s requesting docs they actually have. The mortgage Chip dont comprehend the docs We publish to their secure web site. The latest seriously terrible financial I’ve actually caused! Save yourself the fresh new fury and get another lender!!

NewRez/Shellpoint acquired our very own home loan out of Ditech. Earliest payment so you can NewRez was at , and therefore we install through the NewRez site to have automatic money with the to begin every month. Most of the went better up to . They never got brand new payment that was allowed to be drawn from our checking account! We did not find up to we had a visit on the of some strange matter claiming these were NewRez, did not communicate with him or her while we did not accept the amount. Tested our membership on line thru their site and lower and you may view the October commission hadn’t started automatically received! Got for the mobile with NewRez customer support instantaneously to find aside that which was going on and you may is told it was particular variety of glitch. Actually, payments having been transferring having payment very well as the ! There clearly was plenty of cash in the latest bank account for this! We talked with a few more persons into , towards the second individual using the payment over the phone with the fresh new statement of the lady that there could well be no late costs, zero commission and it would-be ACH. It’s now as well as on its web page its demonstrating myself that it’s an unapplied fee! What on earth, this is the October 1 commission and must was in fact applied therefore Instantaneously towards . Therefore we get on the telephone again with them today and you will inquire what’s going on? Are informed that she would instantaneously request it be used on brand new October fee and you will you aren’t later We called our financial right after conversing with NewRez into and the financial institution told you no test in the percentage got questioned by NewRez/Shellpoint, it (the bank) commonly stopping one fee and we has numerous money to fund cuatro numerous years of payments! I have lower than one year remaining with this initially financial and therefore are seriously offered visiting the state lawyer general’s work environment, the better company bureau, employing legal counsel and you may purchasing so it regarding now. All of our on the web membership having NewRez shows next payment is auto-paid is set for The fall of step one, however, if we make an effort to go through the planned automated payments, they confides in us we can not while the account are overdue. This is so incorrect towards the of numerous membership! I’ve Not ever been late in the 31 years with these mortgage percentage and now we possess the ultimate credit rating over 850! Will they be now planning to fuck our very own credit score? Eliminate Her or him!